Hanover Dairies

The most efficient way to pay is by setting up a variable direct debit, which can be taken weekly or monthly. We also offer BACS, payment over the phone, online account payment and cheque

You can set up your direct debit using your online account, returning a direct debit mandate or by contacting our customer service department. You can also use your online account to make card payments. To arrange any other payment method, please contact our customer service centre

Our invoices work best when opened on a laptop or desktop, if you are struggling to open them using a tablet or mobile device, try loading your invoice on a laptop or desktop.

• When is my Direct Debit taken?
• (Weekly) Your weekly direct debit will be taken every Wednesday. *This is subject to public holidays

Please check the whole invoice. At the bottom right corner of the invoice you will find payments/credits and the total balance owing for the end of the month. If you are concerned your invoice is incorrect, please contact our customer service department.

• Unfortunately, we no longer accept cash as a form of payment. This is to improve the efficiency and security of your payments.

• Apologies if you have not received your invoice, if you receive them via email, please check your junk mail. If you receive them by post, please allow time for the postal service to deliver them. Did you know you can now go paperless with your invoices? Just email gopaperless@hanoverdairies.co.uk

• Thank you for your interest in our service, for all pricing information, please contact our Customer Service Team on 01914149300 or emailenquiries@hanoverdairies.co.ukalong with the 1st line of your address & post code, our team will then advise you of our pricing and when deliveries could start.

• We deliver to customers all over the UK, all the products delivered to your area are from local independent dairies and farms. Your deliveries are made by local milkmen.

• Hanover Dairies is a dairy distribution service, we source our milk from local farms in the areas we deliver. All our suppliers are red tractor certified; you can view animal welfare statements from each of them on our website. Please click here …

• As we are not the producer of the milk we deliver, each bottle is bottled at the individual supplier’s plants, for more information regarding this, please visit our supplier websites.

• All our eggs are large free-range.

• Unfortunately, we don’t supply raw milk.

It is recommended that milk is consumed within 3 days once opened. We are confident in our product, if you’re unsure, try the sniff test as use by dates contribute to milk being one of the Top 5 most wasted food products in the UK.
How to give milk the best shelf life?

• To give your milk the best shelf life, please ensure you keep your milk refrigerated as much as possible. We have cooler boxes available if you would like to order one, you can add these on your online account or by contacting our customer service department.

• We are happy to offer a delicious range of dairy alternatives, these are; Oat, Almond, Soya and Coconut. You can add these to your order in your online account or by contacting the customer service department.

• Our online accounts are for existing customers only, if you are not a customer of ours yet but would like to know more about our services, please contact our customer service department.

• Once your details have passed stage two of the registration process, a member of staff will activate your account within 72 hours, if you have not received confirmation of this, please check your junk mail then, contact our customer service department.

To ensure we can deliver as fresh products as possible, our lead times vary for different products, however all lead times can be viewed within your online accounts

• Apologies for the difficulty you are facing with your online account, please try to reset password. If this does not work, please contact our customer service department.

• Please use your online account, you can add holidays under the ‘Holiday’ tab for up to four weeks, for anything longer or if you do not have an online account, please contact our customer service department.

• To change your address, please contact the customer service department so we can advise on whether we can make deliveries to your new address. Please note that all round changes are made on a weekend.

• Sorry to hear that you are considering leaving us, if you would like to cancel your deliveries, please contact our customer service department.

• Hanover Dairies is a distributor, not a producer, so, unfortunately, we do not have any animals to visit at any of our sites.

• Apologies for your missed delivery, to report your delivery as missed, please contact our customer service department and we will do our best to help you.

• oIf you would like to go paperless and receive online bills, please email gopaperless@hanoverdairies.co.uk

• Apologies for the issue you are facing with your delivery, please contact our customer service department and we will do our best to help you.

• oThank you for your interest in our services, for more information regarding pricing and delivery days, please contact our customer service department so we can advise for your next steps.

• please allow up to 48 hours for a member of the team to respond to you.

• oWe aim to answer every call that comes through, if you leave a voicemail, we will always get back to you!